How We Work
We are with you every step of the way
We understand that implementing a new system can seem daunting at first. That’s why our team do everything they can to lighten the load. With a dedicated Implementation Manager you will be guided through the whole process with ease.
Weduc offer a great product with a friendly service, easy 'onboarding', and a fabulous support team for staff and parents too! Ruth Farquhar, Office Manager, Black Combe Junior School
Our Set-up process goes a little something like this:
Our implementation team will audit your school’s data and create a roll-out plan that suits your schools needs and timescales.
Whole school training
Choose from a wide range of training programmes to fit your school timetable and ensure a successful launch to teachers and office staff alike. With access to the Weduc Knowledge Centre, you can keep up to date with new features, product enhancements and training materials.
Post-implementation and beyond
Post-implementation you will be supported by a UK-based support team that can be accessed from 08:30 via live chat, email, or telephone. Our support is unique in that we also offer support to parents. Meaning teacher time does not need to be taken up with parent queries, we’ll handle that for you.
“The onboarding team at Weduc were exceptional with their support during the transition process. There were limitless opportunities for online video calls and tutorials, as well as email and phone call support. To this day our account manager is still very swift to respond to email queries and any issues or training needs are usually addressed and rectified by the end of the day.” Liz Bruce, Trust Lead Office Manager (Primaries), Swale Academies Trust