Parent Support | Reach More Parents

Frequently Asked Questions

Logging in

I have forgotten my password. How do I reset it?

You can reset your password from the app login page, or by going to https://app.weduc.co.uk and clicking the link for forgotten password.

The password reset will come by email so please be sure to check your junk/spam mail folders.

I have enrolled but I didn't receive a verification email or text message.

Please check your spam or junk mail folders. Is the email address you are logging in with the same as the one registered with the school? Has your mobile number been updated with the school?

Enrolment codes are valid for 1 week so you may need to ask your school to send you a new code.

Personal details

My address is not right. How do I change it?

You can update the information in your profile by logging in to your account via the web portal on a laptop or desktop computer. This can be found here: https://app.weduc.co.uk/

Once you have logged in, you can access your details by clicking your name in the top right corner and clicking on 'Account'. From here you can click on the pencil icon in the top right corner of the 'Contact Info' box. This will allow you to update all of your information.

Help for Parents